Shipping Policy

Processing Times

All orders are processed within 1–2 business days (Monday–Friday).
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Once shipped, orders typically arrive within:

  • Standard Shipping: 3–7 business days

Please note that delivery times may vary during peak seasons or due to carrier delays.

Shipping Rates

Shipping rates are automatically calculated at checkout based on your location and selected shipping method.
We occasionally offer free shipping promotions — follow us on social media for updates!

Order Tracking

As soon as your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your package every step of the way.

Incorrect Address

Please double-check your shipping details before placing an order.
GOSS is not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice a mistake, contact us immediately at gossoralcare@gmail.com and we’ll try our best to update the address before the order is shipped.

Lost or Stolen Packages

If your tracking shows your package as delivered but you haven’t received it, please:

  1. Verify that the shipping address is correct
  2. Check with neighbors or building management
  3. Contact the carrier directly for more information

If you still need help, email us — we’re always happy to assist.